Terms and Conditions

Terms & Conditions

Please read this carefully. By using or submitting an order (and any subsequent orders) on this web site or directly via our sales team you are agreeing to the terms and conditions set out below.

1 PURCHASE CONTRACT

1.1 This website is operated by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) respectively to your Quote (Pro-forma invoice) or Tax Invoice. (“we”, “us” or “our” or roadprotect.co.uk/). By using the roadprotect.co.uk/ website you are bound by these Terms & Conditions. All use and purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms & Conditions have changed since your most recent order we will display the date when these Terms & Conditions were most recently updated at the bottom of this page.

GENERAL TERMS OF SALE

Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) provide electronic safety solutions for the commercial vehicle trade sector. All electronic equipment requires careful handling and regular maintenance, some also require software updates.

It is the responsibility of the customer to ensure that all equipment is fully functioning at the point of installation. It is the responsibility of the end-user to ensure that equipment handling, maintenance and software updates are undertaken in line with industry standards and manufacturer protocols.

Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will ensure that software updates are made available wherever possible. Equipment faults will be dealt with by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) in line with our warranty procedure.Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) is not liable for equipment failures where evidence does not demonstrate it has been handled, maintained or updated as described above.

PAYMENT TERMS

All products are subject to availability. Prices exclude VAT at 20% (unless stated, and subject to change in taxation). Standard terms and conditions apply to all sales. Images used in the publication are for illustration purposes.

Non-refundable deposits: Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may issue a proforma invoice with non-refundable deposits; Deposits are taken for a specified installation of our products. Should Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) be unable to carry out the installation of the specified product by the date or an alternative date within the 30 days of the original date provided by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd), the deposit will be refunded.

The deposit would be forfeited if the specified work is cancelled by the customer or if the customer fails to be available for the specified date or alternative date provided by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd).

Title of goods remain with Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) until all monies have been paid in cleared funds to the value of the invoice of the specific goods and the invoice value of all goods supplied to the customer by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) .

CARRIAGE & RECEIPT OF GOODS

Goods must be checked and any problems arising should be reported within 24 hrs of receipt. Carriage will be paid on orders over £50 in the United Kingdom. Otherwise carriage will be invoiced with goods through our preferred carrier.

WARRANTY POLICY

LENGTH OF STANDARD WARRANTY All Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) products come with a minimum 12-month warranty. Some products may have a longer warranty period, customers are advised to check at the point of sale for specific warranty terms on individual products.
EXTENDED WARRANTYExtended warranty may be purchased for items at additional cost, to be agreed when ordering.
FAULTS ON RECEIPT OF GOODSFaulty items returned within 28 days of original invoice date, will be replaced by a new item once we have received and evaluated the original item. If the original item is not available an alternative may be offered, to the same or superior specification.
FAULTS AFTER 28 DAYSFaulty items within their warranty periods returned more than 28 days after their original invoice date will be evaluated and, depending on the circumstances, either:

Repaired
Replaced (Refurbished)
Replaced (New)
If the original item is not available an alternative may be offered, to the same or superior specification. Any items that have been repaired will be covered for the balance of the warranty period.

ADVANCE REPLACEMENTS
Following agreement from Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) , in line with the Warranty policy and your account terms, advance replacements can be sent for items you believe are faulty. Customers will be charged for the replacement and a credit will be issued upon receipt of the faulty item and returns card and when the fault is confirmed.
SPECIAL ORDER PRODUCTS
You will be notified if what you are ordering is classed as a special-order item and you will be provided with a specification. Once agreed, Special Order products cannot be returned, unless faulty. If a special-order item is faulty, it will be replaced for new, or repaired, within the warranty period.
OUT OF WARRANTY
If an item bought from us is out of warranty, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may be able to repair it for a charge. Customers will be asked to send the item for evaluation at their own expense. Once evaluated a repair price will be agreed.
WARRANTY SEALS
Some products sold by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) carry a warranty seal. This seal must be intact upon arrival at our service centre. Any damage to a seal indicates that a third party may have opened the product. Opening or removing outer casings from a product without prior consent from Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will void the warranty.
STANDARD WARRANTY TERMS
The warranty covers the product only and Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) cannot accept:
(i) Claims for labour
(ii) Claims for parts other than those supplied by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)
(iii) Claims made for the installation or de-installation of equipment
(iv) Any other claims which are not directly for a part that Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) have supplied
PRODUCTS FROM OTHER SUPPLIERS AND CHARGEABLE JOBS
Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) record serial numbers for all products both entering and leaving the premises and accordingly will only accept warranty claims on those products. Items that are not original Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) products, may be repaired under our chargeable repairs scheme.
PRODUCT ACCESSORIES
Product accessories include items such as remote controls, cables and power leads. Warranty claims made on such items will be agreed at the discretion of Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) . Any accessories that have been damaged during installation or use will not be covered under the warranty agreement. In all instances of claims for accessories, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) ‘s decision is final. Product accessories should be sent back and recorded on the returns card as part of the returns procedure.
DISPUTES AND CLAIM ISSUES
In the event of a dispute concerning a warranty claim, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will aim to resolve the issue quickly in a mutually beneficial way. In the instance of a failed or unjustified warranty claim, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) reserves the right to charge the customer any costs incurred.
THE MANUFACTURERS DECISION ON ALL WARRANTY CLAIMS IS FINAL
In cases of dispute, the item will be returned at your expense for the manufacturer’s decision. If the manufacturer concedes a manufacturing fault, this cost will be refunded. In cases of dispute, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will undertake to arbitrate between the customer and the manufacturer, but in all cases the manufacturers decision will be final.

10 4G LIVE VIEW AND GPS TRACKING
Relating specifically to tracking Notwithstanding any other provision in these Terms:-

(1) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) accepts no liability in connection with any losses incurred by the Customer as a result of the Customer failing to follow the instructions provided with a tracking device.

(3) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) is not liable for any consequential losses (including without limit loss of profits, business or goodwill or loss or damage to property) arising (whether in contract, tort (including negligence) or otherwise) from use of any tracking product, including without limitation in circumstances in which the product fails to function.

(4) All warranties which would otherwise be implied into these Terms (including without limit as to quality and fitness for purpose of goods or services) are expressly excluded. The Customer‟s sole remedies in connection with such matters in relation to goods supplied shall be in accordance with these Terms.

(5) Nothing in these Terms excludes or limits Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)’s liability for personal injury or fraud.

(6) Whilst every care is taken to ensure that information given in catalogues, corresponding quotations or other documents is accurate, no responsibility is accepted for any errors which may occur therein and such documents do not constitute part of the Customer’s contract with Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)(save in relation to the technical description, as provided by these Terms). In addition, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)shall not be liable for any losses caused by inaccurate information or recommendations which have been provided to the Customer in good faith.

(8) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)may (at its discretion) provide support in connection with the Service at the rate of £50 plus VAT per hour.

(9) Customers may not operate their trackers in any way without having valid location credit applied for any period longer than 5 consecutive days. Doing so can produce conflict errors with the tracker software and it’s connection with the mapping panel. Such action will be considered as nullifying any existing warranty. The customer’s attention is drawn in particular to the following: Notwithstanding any other provision in these Terms:-

(2) Without prejudice to the other exclusions and limitations in these Terms, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)’s liability in connection with any Software or mapping panel access (whether arising in contract, tort (including without limit negligence) or otherwise) shall not in any circumstances exceed the value of the licence fee most recently paid by the Customer to Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). The Customer agrees that it shall not in any circumstances bring proceedings in tort (or otherwise) directly against any employee or officer of Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). (3) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)is not liable for any consequential losses (including without limit loss of profits, business or goodwill or loss or damage to property) arising (whether in contract, tort (including negligence) or otherwise) from the use of the Software or mapping panel access, including without limitation in circumstances in which data is lost or tracking is not successful due to a fault with the Software or mapping panel. The mapping panel remains the property of Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)and can only be used by customers who have purchased tracking credits through Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd).

(4) All warranties which would otherwise be implied into these Terms (including without limit as to quality and fitness for purpose of the Service) are expressly excluded.

(5) Nothing in these Terms excludes or limits Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)’s liability for personal injury or fraud.

(6) Whilst every care is taken to ensure that information given in catalogues, corresponding quotations or other documents is accurate, no responsibility is accepted for any errors which may occur therein and such documents do not constitute part of the Customer’s contract with Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). In addition, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) shall not be liable for any losses caused by inaccurate information or recommendations which have been provided to the Customer in anticipation of an order which have been provided in good faith.

(7) Without prejudice to the other limitations and exclusions of liability in these Terms, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) accepts no liability (whether arising in contract, tort (including without limit negligence) or otherwise) in connection with the Service to collect tracking data which is caused by lack of credit on a “Pay as you Go” SIM card or any loss of data due to problems with any part of the telecommunications infrastructure on which the tracker is dependant. (8) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) has no liability under these Terms in relation to loss or damage resulting from failure to track occasioned by the failure of any wireless device to perform its function.

(9) Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) accepts no liability whatsoever in connection with use of the Software on devices which do not comply with the minimum specifications stated in these terms.

(10) Magnetic trackers are supplied with strong industrial magnets which have been tested to support the tracking device if properly fitted. The customer is responsible for where and how the product is fitted. Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) is not liable if the device is lost or damaged.

Tracking history

Tracking history held on the Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) for 30 days and will be maintained on the mapping server only so long as the tracker is active/live/in use and has a valid credit plan applied. Inactive trackers will be removed from the mapping server occasionally and entirely at the discretion of Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). It is solely the responsibility of the tracker user (customer) to save their tracking history using the file facility on the history page of their mapping panel. Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) has no liability under these terms for tracking history lost or deleted from the mapping server. Service / gsm network availability Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) reserves the right to carry out regular maintenance of the Tracking Panel, which may affect the availability of the Service.Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will use its reasonable endeavours to ensure that apart from scheduled maintenance, the panel is available for use at all other times.

Acceptable use

The Service may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. In addition, the Service may not be used in conjunction with SIM cards or tracking devices which have not been supplied byHarrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)(other than mobile wireless devices). The Customer indemnifies Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)in relation to any legal liability which may be incurred purely as a result of the Customer’s use of the Service. The Customer may allow third parties (including its employees and contractors) to access the online tracking service, but this will be at the Customer’s own risk. Access will be subject to the user agreeing to Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)’s terms of use from time to time as published on the website from which the online service is provided to the Customer.

Cancellation by customer

Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may terminate this agreement at any time, without notice, if the Customer breaches these Terms. No contract on these Terms may be terminated by the Customer, except in circumstances in which the Customer has lawfully terminated the contract (or part thereof) under which the device to which these Terms relate was supplied, in accordance with these terms. All other rights of termination which the Customer might otherwise have under the general law are expressly excluded.

Data charges

The SIM card must not be removed from the tracking device this shall constitute misuse of the SIM andHarrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) shall be entitled to immediately terminate this agreement.

Customer agrees that Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may monitor use of the SIM to ensure compliance with the terms of this agreement. Equipment may be used in countries covered by the SIM card roaming agreements, subject to prior agreement is necessary and should be arranged through Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) reserves the right to charge for over usage while roaming.

The SIM card in the GPS tracker is a Data SIM, therefore the tracker must be switched on at least every three months and receive a GPS fix otherwise the SIM card will become inactive and may not function. Please note that your tracker relies on having a valid GPS / 4G data plan in place in order to obtain this GPS position. If Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) needs to replace the SIM card there is a fee of £35 + Vat.

The mapping systems removes any tracker login details that have not been used for 6 months. If you want to continue to use the system the tracker must be switched on and used within this period. Reconnection to the mapping system is £50.

Lost/stolen sims

Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) should be informed immediately regarding any loss or stolen SIM card, if the Customer suspects or should reasonably suspect the SIM card is being used in an unlawful or fraudulent manner. The Customer is responsible for all charges incurred up to the time of said notification. Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) requires evidence of alleged loss or theft in the form of a Police report. Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) will terminate or suspend service of the tracking panel if Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) suspects any wrong doing.

Sim cards and call charges

In conjunction with the supply of tracking devices and the provision of our online tracking service, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may loan SIM cards to the Customer subject to these Terms where call credit is purchased through Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd). The SIM cards will remain the property of Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) and will be returned to Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) on the termination of this agreement howsoever arising. The Customer acknowledges that SIMs supplied by Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) may only be used in Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) tracking devices which are providing data to Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)’s mapping servers. Any other use shall constitute a breach of these terms.

The SIMs supplied with all Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) tracking devices have multi-roaming capabilities, however we cannot guarantee full coverage outside of the UK. For GPS trackers used in Europe/ rest of world Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) cannot be liable for any inadequate mobile network coverage. Therefore the customer is responsible for checking network coverage and compatibility in the area of use either at time of purchase or prior to deploying their GPS tracker(s) in these areas.

Service suspension and reconnection

The SIMs with 4G and GPS services supplied with all Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) would need to be paid monthly by the customer, preferably by standing order. Should there be a missed payment, Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd) reserves the right to suspend the service after an email notification sent to the customer. Reconnection fee for suspended accounts are £50 plus VAT. Suspended accounts will be removed from the mapping and video server after 3 months.

Registered address: Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd), 24 Lennox Road, Gravesend, DA11 0EP

Harrier Vision Security Ltd (and our sister companies Road Protect Ltd and DMAP Security Ltd)

Returns Procedure
If you think there is a fault with an item, please first contact our dedicated technical team:
• Call us on 01474 352 880.
• Email a request to info@roadprotect.co.uk

Last updated: 16 October 2024

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